Keeping your office on schedule involves more than just careful planning on your staff's part. Late and no-show patients can set a perfect schedule behind, stressing out your staff and causing your on time patients to wait longer. It's frustrating to know that those most affected by late and no-show patients are your patients who actually do show up on time, and your hard working staff. While there isn't a way to completely eliminate this problem, there are some practice management system tips you can use to reduce the number of late and no-show patients in your practice.
How Your Practice Management System Can Help with No-Show Patients
Have a Policy
If you are utilizing a patient portal and practice management system to allow patients to fill out pre-appointment paperwork ahead of time, be sure to include a late and no-show policy. This policy should be easy for your patients to understand, and can be as strict or as flexible, as your practice can handle. You might consider having a late or no-show fee if patients don't provide cancellation notification at least 24 hours ahead of their scheduled appointment. When money is involved, people tend to have more incentive to follow through. Another idea is to require your patients to reschedule if they are more than 15 minutes late to an appointment; this will help your practice from getting too far behind schedule if a patient shows up way too late.